Help Center
Search our guides or browse categories below to find answers about SWIQ booking, queues, dashboards, and more.
SWIQ is an appointment booking and live queue management app for service businesses in India. It is built for clinics, doctors, salons, spas, hotels, diagnostics labs, service counters, and enterprise teams that handle appointments or walk-in queues.
Customers can book exact time slots, track their live token, and receive notifications — so they arrive at the right moment without waiting unnecessarily.
You can sign up in two ways:
Yes. SWIQ offers a free Starter plan with 1 doctor/provider profile and up to 50 user slots per day. You can test the full booking flow, QR code, and live tracking at no cost.
When you are ready for more capacity, upgrade to Standard (₹777/mo) or Pro (₹1,777/mo) for higher booking slots and advanced features.
SWIQ works for any business that manages appointments or walk-in queues:
No. You can use the SWIQ web app directly at swiq.services/app from any browser. The mobile app is also available on iOS and Android for push notifications and QR scanning.
To book an appointment:
You will receive a booking confirmation with your token number and can track your queue position live.
Yes. Most providers share a QR code at their reception, on posters, or through WhatsApp. Scan the QR code with your phone camera or the SWIQ app to open the provider's booking profile directly. You can then see available slots and book instantly.
If you cannot scan the QR, you can also enter the provider's short service code manually in the app.
Open your active booking in the SWIQ app. You will see options to reschedule or cancel. If you reschedule, choose a new available date and slot. If you cancel, the slot becomes available for other customers.
Cancellation and reschedule policies may vary by provider. Check the provider's profile for their specific terms.
SWIQ shows live delay tracking on your booking card. If a provider is running behind schedule, you will see the estimated delay time and updated queue status. You will also receive a notification if your slot timing changes.
This means you can plan your arrival instead of waiting at the venue unnecessarily.
Yes. You can book an appointment on behalf of a family member, friend, or patient. Enter their name and contact details during the booking process. The booking confirmation and notifications will be sent to your account, and you can share the details with the person attending.
When you book an appointment, SWIQ assigns you a token number. After booking, your appointment card shows the current serving token, your position in the queue, and the estimated wait time. This updates in real time as the provider serves each customer.
You can check your queue status anytime from the app without calling or visiting the venue.
A provider code is a short unique code given to each SWIQ provider. Customers can enter this code in the SWIQ app to quickly find the provider's booking profile without searching manually.
Providers share their code on business cards, receipts, WhatsApp messages, or reception desks alongside their QR code.
Yes. Your booking card in the SWIQ app shows the current serving token and your position in the queue. You can see how many customers are ahead of you and the estimated time until your turn. This information updates live as the queue moves.
Walk-in queue management lets providers serve customers who arrive without a prior booking. The provider can assign a token to walk-ins from their dashboard, and those customers can then track their queue position in the SWIQ app alongside pre-booked appointments.
After signing up as a provider, complete your profile with:
Once your profile is live, customers can find you via search, QR code, or provider code.
From the provider dashboard, you can set availability for specific dates and shifts. Open only the time windows you can serve, and SWIQ will show customers only those bookable slots. You can update availability daily, weekly, or as needed.
If a slot is full, SWIQ automatically stops accepting bookings for that time. You can also manually close slots when needed.
Yes. On the Pro plan and above, you can add staff accounts to help manage your queue. Staff can view bookings, update token status, and handle walk-ins from a shared dashboard. Each staff member gets their own login credentials.
Enterprise plans support multiple staff accounts per sub-client with role-based access.
Your provider dashboard includes analytics for total bookings, cancellations, attended customers, no-shows, delay trends, and category performance. Use these insights to adjust your availability, staffing, and service hours.
Enterprise accounts get advanced analytics across all sub-clients and locations.
SWIQ sends notifications for:
When you install the SWIQ app, it will ask for notification permission during setup. You can also enable or disable notifications later from your device settings:
The web app sends in-browser notifications if you allow them.
Yes. When a provider updates a delay on their dashboard, SWIQ sends a notification to all affected customers with the updated wait time. You can also check the live delay status on your booking card anytime.
Yes. Providers can trigger notifications for queue updates, delay alerts, and turn notifications from their dashboard. SWIQ automatically sends booking-related notifications, and providers can use the dashboard to communicate real-time queue status to all booked customers.
You can sign in using:
If you forgot your password, use the "Forgot password" link on the login screen to reset it via email.
To request account deletion, email support@swiq.services with your registered email address and phone number. We will process your request and delete your data as per our Privacy Policy.
Some records may be retained where required for fraud prevention, legal compliance, or payment records.
Go to the Settings or Profile section in the SWIQ app. You can update your name, phone number, profile photo, and other account details. For provider profiles, you can edit business name, services, photos, and availability from the provider dashboard.
Yes. SWIQ uses industry-standard encryption and security measures to protect your data. Booking information, account details, and personal data are stored securely. We do not sell personal information to third parties. Read our full Privacy Policy for details.
SWIQ offers four plans:
Visit the Pricing page for full details.
From the SWIQ app or web dashboard, go to Subscription or Billing settings. Choose your desired plan and complete the payment via Razorpay (supports UPI, cards, net banking). Your upgrade takes effect immediately and your booking quota is updated.
SWIQ accepts payments through Razorpay, which supports UPI, credit/debit cards, net banking, and popular wallets. All payment processing is handled securely by Razorpay — SWIQ does not store your card or banking details.
Yes. You can cancel your subscription at any time from your billing settings. Your current plan remains active until the end of the billing period. After cancellation, your account reverts to the free Starter plan. You can re-subscribe anytime.
Try these steps:
If you still cannot log in, contact support@swiq.services with your registered email.
Ensure your camera permission is enabled for the SWIQ app or your phone's camera app. If scanning still does not work, try entering the provider's short service code manually in the SWIQ app search bar. You can also ask the provider for their direct booking link.
Check the following:
If the issue continues, try updating the app to the latest version or reinstalling it.
Email us at support@swiq.services with a description of the issue or feature request. Include your device model, app version, and screenshots if possible. Our team reviews all submissions and responds within 1-2 business days.
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Our support team is here to help with bookings, setup, billing, and technical issues.