Cancellation & Refund Policy

Last updated: 7 July 2026

1. Overview

SWIQ Skip The Wait ("SWIQ", "we", "us", or "our") provides appointment booking and queue management services through our website (swiq.services) and mobile applications. This Cancellation & Refund Policy explains how you can cancel your subscription and what refunds are available.

2. Free Plan

SWIQ offers a free plan that includes core features at no cost. The free plan has no subscription fee, no recurring charges, and no cancellation requirement. You may stop using the free plan at any time without any obligation.

3. Paid Subscription Plans

SWIQ offers optional paid subscription plans that provide additional features, higher booking limits, and priority support. Paid plans are billed on a monthly or annual basis as selected at the time of purchase.

3.1 Current Pricing

• Free Plan: ₹0/month — Core features, 50 bookings/month
• Growth Monthly: ₹1,777/month — Unlimited bookings, advanced analytics, priority support
• Growth Yearly: ₹17,777/year — Same as Growth Monthly, save 17%
• Premium Monthly: ₹2,499/month — Everything in Growth + enterprise features
• Premium Yearly: ₹24,999/year — Same as Premium Monthly, save 17%

All prices are inclusive of applicable taxes. Pricing may change with 30 days' advance notice.

4. How to Cancel Your Subscription

You may cancel your paid subscription at any time through the following methods:

1. In-App: Go to Account → Subscription → Manage Subscription → Cancel Subscription
2. Email: Send a cancellation request to support@swiq.services with your registered email address
3. Website: Contact us at swiq.services/contact

5. Refund Policy

5.1 Monthly Subscriptions

Monthly subscription fees are non-refundable once the billing cycle has started. If you cancel mid-cycle, you will continue to have access to paid features until the end of the current billing period.

5.2 Annual Subscriptions

Annual subscription fees may be eligible for a partial refund within the first 7 days of purchase, subject to the following conditions:

• The refund request must be made within 7 calendar days of the initial annual subscription purchase
• You must not have used premium features extensively (fewer than 10 bookings made on the paid plan)
• Refund will be processed minus a 5% administrative fee
• Refund will be credited to the original payment method within 7-10 business days

5.3 No Refund Scenarios

Refunds will not be provided in the following cases:

• Monthly subscription cancellation mid-cycle
• Annual subscription after 7 days from purchase
• Annual subscription where premium features have been extensively used (10+ bookings)
• Account suspension due to violation of Terms of Service
• Failure to use the service (non-usage)

6. How to Request a Refund

To request a refund, please contact us at:

• Email: support@swiq.services
• Subject line: "Refund Request — [Your Plan Name]"
• Include: Your registered email address, reason for refund, and date of purchase

We will review your request within 3 business days and respond with a resolution.

7. Payment Processing

All payments are processed securely through Cashfree Payments. SWIQ does not store your credit card, debit card, or bank account details on our servers. Payment processing is handled entirely by Cashfree's PCI DSS compliant infrastructure.

8. Billing Disputes

If you believe you have been charged incorrectly, please contact us immediately at support@swiq.services. We will investigate and resolve billing disputes within 5 business days.

9. Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. Material changes will be communicated via email or in-app notification at least 30 days before taking effect. The "Last updated" date at the top indicates the most recent revision.

10. Contact Us

If you have questions about this Cancellation & Refund Policy, please contact us:

• Email: support@swiq.services
• Website: swiq.services/contact
• Company: SWIQ SERVICES, 343, Saraswati Nagar, Pali Road, Jodhpur, Rajasthan 342005, India