Hospital OPDs in Cambridge drown in paper tokens: one registration counter, a hundred walk-ins, and a corridor nobody can navigate. SWIQ's queue management layer slots every department — OPD, diagnostics, day-care — into one live system. Patients book a department slot or draw a token remotely, see their position on a display or phone, and arrive minutes before their turn instead of hours. Registrars get one dashboard instead of three registers, and hospital administration finally gets real wait-time data per department. Locally, 20 Cambridge businesses are listed in the SWIQ directory with ratings and hours — yours can join them free.
What hospitals book online
Typical Cambridge services mapped to slot lengths — adjust freely to your own menu:
- OPD consultation
- Diagnostics
- Day-care procedures
- Health packages
- Discharge follow-up
- Teleconsultation
How hospital queue management software works with SWIQ in Cambridge
- Create your page — Add services, staff and hours — live in minutes for your Cambridge.
- Share one link — On Google, Instagram, WhatsApp and a QR card at the counter.
- Customers book or take a token — Real availability, instant confirmation, no phone tag.
- Serve, remind, improve — WhatsApp reminders cut no-shows; analytics show your real peaks.
What is included
- Online booking pageLive availability, per-service slot lengths, instant confirmation.
- Virtual token queueWalk-ins draw a token remotely and arrive when their turn nears.
- WhatsApp & SMS remindersConfirmation, reminder and “your turn is next” — automatically.
- Staff schedulingPer-staff hours, leave and services drive what customers can book.
- Live queue displayAny TV or tablet shows the current token and serving counter.
- Day analyticsPeaks, no-shows, service times — the numbers to improve against.
More for Cambridge businesses
Frequently asked questions
Does SWIQ replace the hospital token machine?
It does better than replace it — tokens become live and remote: patients book slots or take tokens from their phone and follow the queue without standing at the counter.
Which hospital departments can use it?
Any OPD-style flow: general medicine, orthopaedics, diagnostics, day-care, physiotherapy — each department keeps its own schedule and queue inside the same system.
Is SWIQ available in Cambridge?
Yes — SWIQ onboards hospitals across Massachusetts and all of India, with free setup in 24 hours and migration support from whatever system you use today.
How much does hospital queue management software cost?
SWIQ starts free; paid plans add staff seats, WhatsApp reminders and analytics — no hardware, no long contract. See the pricing section for current plans.
Run your hospital business on SWIQ
Free to start — booking page, live queue and WhatsApp reminders, set up within 24 hours.
Start free → See pricing →